Measuring the Performance of Your Fraud Team

If you are responsible for managing an ops team, chances are you’ve been asked to justify hiring additional headcount and measuring the performance of your existing team. Below, I’d like to share some basic metrics I used to measure the effectiveness of my Risk Ops team while at Square and Google.    Techniques for measuring […]

The Good, the Bad, and the Ugly: What Will 2019 Bring for Fraud?

Landmark events and advances in fraud, abuse, and risk management came out of 2018. We experienced some of the largest data breaches to date, made strides towards greater data regulation via GDPR, and saw some of the world’s biggest companies face public outcry over the mishandling of sensitive user information. Fraud isn’t going anywhere in […]

How 2018 Changed the Face of Fraud

2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]

‘Tis the Season to be Wary: Holiday Mobile Commerce Fraud Trends

Mobile is the way of the future – or rather, the present – for e-commerce. Holiday shoppers continue to move away from brick-and-mortar stores to online sites, but are doing even more shopping via mobile devices than ever before. Fraudsters are growing savvy to the trend and capitalizing on the colossal amount of purchases made […]

3 Essential Last-Minute Steps for Holiday Fraud Prep

Black Friday and Cyber Monday may be behind us, but the holiday shopping rush has only just begun. Between now and January 1, millions of people will order gifts for family and friends online and on mobile. Last year, the sharp uptick in holiday shopping was accompanied by a 22% increase in ecommerce fraud. If […]

It’s the Fraudiest Time of the Year for Travelers

Visiting family for the holidays? So is everyone else. Last year, a record-shattering 107 million people traveled between Thanksgiving and New Year. In December and early January, travel spiked by 20%. That’s millions of people booking flights, grabbing hotels, and buying train tickets. A good chunk of these transactions happen on “Travel Tuesday,” the day […]

Why Report on Fraud and Abuse?

You’ve got a team of analysts fighting fight fraud and abuse. You’re doing what you can to delight your customers and keep them safe. You seem to be doing everything right….but are you? Without the right data, it’s impossible to know. To understand your business’ health, it’s vital to have accurate, comprehensive measurement. But many […]

The Battle for Frictionless Checkout

It’s one of the most dreaded paradoxes of running an online business. Customers want to get from the buy button to the “track shipment” page with as few steps as possible. But they also want businesses to keep their data secure. They’ll abandon their cart if the checkout page requires repeated identity verification…but they also […]

10 Fraud Myths: The Hidden Insights that Drive Business Decisions

Think you know when the most online fraud takes place? It’s probably Cyber Monday or Black Friday, right? What about the fraudiest country in the world? Somewhere in Eastern Europe? Businesses may think they understand fraud, but the reality is far more complex. This lack of insight leads to guessing, incorrect conclusions, and bad decisions. […]