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Content Moderation Best Practices: Q&A with Kevin Lee and Jeff Sakasegawa

User-generated content is the lifeblood of online marketplaces and communities. But it can also be a powerful tool in the hands of fraudsters. Content moderators must act quickly and decisively to stop the spread of abusive content. If they don’t, they risk serious damage to a company’s brand and bottom line. Trust and safety architects […]

Visa Chargeback Changes: What Merchants Need to Know

For years, card-not-present merchants have felt like the chargeback process is unfair, unclear and untimely. Visa has heard these complaints and criticisms loud and clear – and beginning April 15, 2018, they’ve made significant changes. The new program is called Visa Claims Resolution (VCR for short….not to be confused with the way we children of […]

Siftie Spotlight: Sameer Jauhar, Business Development Representative

This is part of a monthly series in which we get to know Sifties. Sameer Jauhar is a Business Development Representative who has been with Sift Science for 10 months. If he could eat just one food for the rest of his life, it would be his mother’s parathas. They remind him of his childhood, […]

The Many Faces of Content Abuse

The Power of User-Generated Content User-generated content (UGC) is the lifeblood of online marketplaces and communities. Businesses like Twitter, Pinterest, YouTube, Airbnb, and Indeed are built around UGC. That means if they can’t entice people to contribute to their site, then they simply don’t have a business. And when a company’s future is in the […]

Culture Spotlight: Fireside Chat with Minnie Ingersoll, COO, Code for America

Sift Science loves to invite individuals knee-deep in the world of technology to spend some time talking with us in what we call our Fireside Chats. On March 14, we had the pleasure of welcoming Minnie Ingersoll, COO of Code for America, to our San Francisco office to discuss her transition from the for-profit to […]

Stop bad content before it’s posted, and build better communities

A listing that leads to a phony or non-existent product, apartment, or job. Spammy or abusive comments polluting your dating app or community. Messages from fraudulent sellers luring your buyers offsite… Sound familiar? Trust is difficult to earn, but easy to lose – and if you’re a community or marketplace, the integrity of your site […]