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10 Mistakes Merchants Make Fighting Chargebacks

Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]

Planning for the Q4 Holiday Fraud Rush

You may have felt a chill in the air when September rolled around, but it wasn’t just the weather. For e-commerce businesses, the holiday madness is coming, and with it…the fraud rush. Sound familiar? I’ve totally been there, and I’d love to share what I’ve learned. In my 10+ years working on the fraud front […]

How to prepare for the mandatory use of TLS 1.2

In support of our promise to provide best-in-class encryption to our customers, we will be moving to Transport Layer Security (TLS) 1.2 and discontinuing support for TLS versions 1.0 and 1.1. Starting March 29, 2019, we’ll be turning off support for all API requests to Sift Science from servers using those older versions of TLS. […]

Digital Gift Cards: Fast Gift Giving, Even Faster Fraud

Digital gift cards (or e-gift cards) are an easy, convenient method of gift giving. And at an annual growth rate of 200%, they’re the fastest growing segment of the $127 billion gift card industry. But as with many emerging technologies, particularly those involving instant delivery or action, fraudsters have found ways to exploit digital gift […]

Siftie Spotlight: Freda Kreitzer, IT Specialist

This is part of a monthly series in which we get to know Sifties. Freda Kreitzer is our IT Specialist and has been with Sift Science for 10 months. If she could eat just one food for the rest of her life, it would be a tie between Thai and Mexican food. Making the choice […]

3 New Console Changes to Supercharge Manual Review

We built our Console to make fraud easier to understand and manual review more efficient. Earlier this month, we rolled out three new features to help teams increase their performance and work better together. Escalation Queues: Get a second pair of eyes on tricky cases We all get by with a little help from our […]

Partnering with Advancing Women in Product and Code2040 to Effect Change in the Tech Industry

With offices in both San Francisco and Seattle, Sift Science is surrounded by some of the greatest thinkers and doers in the industry. A tech ecosystem’s strength and sustainability depend in part on its connection to its surrounding community. We’re committed to cultivating relationships with local movers and shakers — one way we can do […]

Content Abuse: Challenges and Evolutions

The war on content abuse is getting harder to win. In fact, content abuse has become so sophisticated that within four years, people might see fake information online more often than real information. It’s not just fake product reviews or social media comments, either. Even fake videos are starting to permeate the internet. Any online […]

Notes from the Inaugural Women’s Trust Network Event

Where can you go to talk about professional development and fraud-fighting strategies while sipping wine and chatting with other smart women in similar roles? We couldn’t find an answer, which is why we partnered with Chargehound and Patreon to organize the inaugural Women’s Trust Network event on August 23. We were delighted by the outpouring […]