How 2018 Changed the Face of Fraud

2018 has seen dramatic changes in how businesses approach trust & safety: everything from compliance to data breaches to content abuse. As you’re tying up this year’s loose ends and prepping for next year, it’s worth revisiting what we learned (and didn’t!) this past year. So, let’s recap! 1. Businesses can no longer procrastinate on data […]

Why Report on Fraud and Abuse?

You’ve got a team of analysts fighting fight fraud and abuse. You’re doing what you can to delight your customers and keep them safe. You seem to be doing everything right….but are you? Without the right data, it’s impossible to know. To understand your business’ health, it’s vital to have accurate, comprehensive measurement. But many […]

Announcing Sift Insights

Most businesses have a limited view of how effectively they’re fighting fraud. Existing reporting solutions rely on data that’s captured daily or weekly, but fraud is a constantly moving target. And with 40% of businesses tracking only chargeback rate, fraud managers are missing the impact their efforts are having on top-line growth. That’s why we’re […]

10 Mistakes Merchants Make Fighting Chargebacks

Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]

[Podcast] One Size Fits None: Risk-Based Fraud Fighting

Fraudsters are constantly innovating, which pushes online fraud and security experts to do the same. But according to Robert Lee, a fraud expert with experience at Twitter and Amazon, fraud fighters are over-relying on a “one size fits all” approach. The result? Websites aren’t safe, data breaches are constant, and account takeover is on the […]

[Podcast] The Great Holiday Fraud Prevention Roundtable

For fraud fighters, the winter holiday stress isn’t limited to buying gifts and entertaining in-laws. Last year, ecommerce fraud spiked by over 30% during the holidays, and it’s projected to get even worse this year. In this episode, we sit down with fraud fighters from Patreon, Wanelo, and Sift Science to get some life-saving tips […]

The New Fraud Frontier: Using Mobile Data to Fight Fraud

Mobile: The New Fraud Frontier Legends tell of a time when we weren’t glued to our smartphones…but that was long, long ago. Now, 98% of American Millennials own a mobile device. These devices aren’t just for making phone calls anymore; phones are vital to the way we do business, navigate the world, and create our […]

Online Ticketing Fraud: Challenges & Opportunities

Buying and selling tickets online is a tricky business. Customers often worry about whether they’re paying for a real ticket or a fake one, whether that barcode is going to work on game day, and whether they’re overpaying for those Lakers tickets. Sellers have a lot to worry about, too: if they don’t balance quick […]