3 Essential Last-Minute Steps for Holiday Fraud Prep

Black Friday and Cyber Monday may be behind us, but the holiday shopping rush has only just begun. Between now and January 1, millions of people will order gifts for family and friends online and on mobile. Last year, the sharp uptick in holiday shopping was accompanied by a 22% increase in ecommerce fraud. If […]

10 Mistakes Merchants Make Fighting Chargebacks

Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]

Planning for the Q4 Holiday Fraud Rush

You may have felt a chill in the air when September rolled around, but it wasn’t just the weather. For e-commerce businesses, the holiday madness is coming, and with it…the fraud rush. Sound familiar? I’ve totally been there, and I’d love to share what I’ve learned. In my 10+ years working on the fraud front […]

Notes from the Inaugural Women’s Trust Network Event

Where can you go to talk about professional development and fraud-fighting strategies while sipping wine and chatting with other smart women in similar roles? We couldn’t find an answer, which is why we partnered with Chargehound and Patreon to organize the inaugural Women’s Trust Network event on August 23. We were delighted by the outpouring […]

Visa Chargeback Changes: What Merchants Need to Know

For years, card-not-present merchants have felt like the chargeback process is unfair, unclear and untimely. Visa has heard these complaints and criticisms loud and clear – and beginning April 15, 2018, they’ve made significant changes. The new program is called Visa Claims Resolution (VCR for short….not to be confused with the way we children of […]

[Podcast] Chocodiles and Chargebacks: Stories from Veteran Fraud-Fighters

Being a fraud analyst is a high-stakes job, often punctuated by strange twists and turns. How do analysts navigate the fast-paced world of online fraud? What challenges do they face? And what on earth do chocodiles have to do with it? In this episode, we sit down with two veteran fraud fighters: Michelle Arguelles and […]

[Podcast] Rethinking Chargebacks

Chargebacks are a common problem — so common, in fact, that you may think there’s nothing new to say about them. But Denise Aptekar, senior director of global payments at Upwork, has reconceptualized friendly fraud in a way that just might change the way you see chargebacks. How should fraud and risk teams approach this […]