10 Mistakes Merchants Make Fighting Chargebacks

Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]

Using Your Fraud Tool to Fight Friendly Fraud Chargebacks

Friendly fraud chargebacks – when legitimate transactions are disputed by the cardholder – are among the biggest pain points for online businesses. However, friendly fraud chargebacks are easier to win than most companies realize! And one of the best resources to help recover funds from these chargebacks is by using data provided by your fraud […]