10 Mistakes Merchants Make Fighting Chargebacks

Your customer just filed a chargeback. That’s the end of the story, right? Not quite! As complicated and stressful as chargebacks may seem, you can fight back — and win. But it’s not easy. For one, the process of disputing a chargeback doesn’t favor the merchant. Banks and credit card companies prioritize their customers’ satisfaction. […]

Planning for the Q4 Holiday Fraud Rush

You may have felt a chill in the air when September rolled around, but it wasn’t just the weather. For e-commerce businesses, the holiday madness is coming, and with it…the fraud rush. Sound familiar? I’ve totally been there, and I’d love to share what I’ve learned. In my 10+ years working on the fraud front […]

Digital Gift Cards: Fast Gift Giving, Even Faster Fraud

Digital gift cards (or e-gift cards) are an easy, convenient method of gift giving. And at an annual growth rate of 200%, they’re the fastest growing segment of the $127 billion gift card industry. But as with many emerging technologies, particularly those involving instant delivery or action, fraudsters have found ways to exploit digital gift […]

Content Abuse: Challenges and Evolutions

The war on content abuse is getting harder to win. In fact, content abuse has become so sophisticated that within four years, people might see fake information online more often than real information. It’s not just fake product reviews or social media comments, either. Even fake videos are starting to permeate the internet. Any online […]

Notes from the Inaugural Women’s Trust Network Event

Where can you go to talk about professional development and fraud-fighting strategies while sipping wine and chatting with other smart women in similar roles? We couldn’t find an answer, which is why we partnered with Chargehound and Patreon to organize the inaugural Women’s Trust Network event on August 23. We were delighted by the outpouring […]

GDPR Was Only the Beginning for Compliance

By now, you’re more familiar with GDPR than you ever wanted to be – whether it’s because of the countless emails about updated privacy policies that are still sitting in your inbox, or because your business had to do some updating and emailing too. GDPR is the European Union’s General Data Protection Regulation, which started on May 25th of […]

[Podcast] Blockchain, Crypto, and the Future of Fraud

Cryptocurrencies and the blockchain represent a new frontier — one that’s wrought with regulatory and fraud challenges. New coin offerings pop up all the time, each decentralized and shrouded in risk. How do you safely transact with a form of currency that people struggle even to define? Coinbase is trying to do just that. The […]